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Queuing System Enhancements at Pag-IBIG by jeremydelposorodriguez13131 is a document available to read on EtoBox.

What is Queuing System Enhancements at Pag-IBIG about?

This research study investigates the queuing system at Pag-IBIG Fund, specifically focusing on Loyalty Card transactions at Counter 15, to identify inefficiencies and propose improvements. The study reveals that the counter serves an average of 90 out of 100 customers daily due to limited card availability, resulting in long wait times and customer dissatisfaction. Proposed solutions include implementing a digital queue management system, optimizing staff schedules, and enhancing training to improve service

Author

jeremydelposorodriguez13131

Language

EN