About this document

Punjab Bank Customer Satisfaction Insights by Amit Gulati is a document available to read on EtoBox.

The document summarizes a study on customer satisfaction at The Punjab State Cooperative Bank. It finds that while most customers are satisfied with agriculture loans, farmers find application processes difficult due to illiteracy. Employees sometimes treat customers personally instead of professionally. It recommends training employees in computer skills and professional customer service. Limitations include time constraints, unnatural circumstances during surveys, and low respondent participation. In conc

Author

Amit Gulati

Language

EN