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What is Health Care Queue Management Model about?
This paper presents a finite capacity single server queuing model that incorporates balking and correlated reneging, specifically applied to health care facilities. It highlights how patient behavior, influenced by factors like service quality and management efficiency, affects their likelihood to remain in the queue or leave prematurely. The authors derive steady-state solutions using matrix-decomposition and perform transient performance analysis through the Runge-Kutta method.
- Author
- rihankaviany
- Language
- EN