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What is Ridesharing Platform Service Designs Analysis about?

This article analyzes the service designs of three ridesharing platforms: Uber, BlaBlaCar, and Zimride, highlighting their unique technology features, affordances, and constraints. The study emphasizes the importance of understanding the distinct service systems these platforms create, which can influence user experiences and power dynamics between providers and consumers. The findings suggest that platform owners should consider the implications of service design on user interactions and potential regulato

Author

Hoang Huy Ken

Language

EN