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This final report by Ryan Julio examines the communication strategies employed by customer service staff at PT. Angkasa Pura I Bali to uphold service quality. It highlights the importance of effective communication and customer service skills in a multicultural environment, particularly in an airport setting. The report is part of the requirements for a Diploma Degree in English Language at Universitas Airlangga.

Author

YUSNITA RAHMAN

Language

EN