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Operations Management Overview: Goods vs. Services by rupasree dey is a document available to read on EtoBox.
What is Operations Management Overview: Goods vs. Services about?
The document discusses the key differences between goods and services. Goods are tangible and can be inventoried, while services are intangible and produced and consumed simultaneously. It also compares manufacturing operations to service operations, noting that manufacturing outputs are tangible while service outputs are intangible, and customer contact is generally lower in manufacturing. The document then defines operations management and operations strategy, and discusses the concept of competitive prio
- Author
- rupasree dey
- Language
- EN