About this document
Service Quality in Higher Education by zee-dient-7228 is a document available to read on EtoBox.
This document presents a study on service quality in higher education from the perspective of management students. The study surveyed 229 students across different years of study and courses to measure their perceptions of service quality across six dimensions: tangible, competence, attitude, content, delivery, and reliability. The results found the overall level of service quality was moderate. Significant differences were found based on year of study and race, but not based on course or gender. No signi
- Author
- zee-dient-7228
- Language
- EN