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What is Comparative Study of Incident Management about?

This document provides a comparative study of incident management processes between two vendors, BMC and Computer Associates (CA), that support the Information Technology Infrastructure Library (ITIL) framework. It finds that while the vendors take different approaches based on their own tools and experience, both aim to align their processes with ITIL guidelines for effective incident management. The key similarities are that both involve registering incidents through various channels and assigning them fo

Author

Senait Mebrahtu

Language

EN