About this document
Implementing ISO 10002 for Complaints Handling by Lyne Lerin is a document available to read on EtoBox.
The document discusses implementing ISO 10002 to handle customer complaints. ISO 10002 aims to provide an open and responsive complaints handling process to resolve complaints systematically and to the satisfaction of the customer. It also aims to help organizations identify trends and improve operations. The guiding principles of ISO 10002 include visibility, accessibility, responsiveness and objectivity of the complaints handling process. The framework involves commitment, policy, responsibilities, planni
- Author
- Lyne Lerin
- Language
- EN