About this document

Patient Satisfaction Tool for Philippine Hospitals by Cherlie Mae Dumaluan is a document available to read on EtoBox.

This document describes the development of a patient satisfaction survey tool for hospitals in the Philippines. It discusses a two-phase study: 1) qualitative interviews were conducted with patients at two hospitals to understand what factors are most important to patient satisfaction; 2) the results were used to develop a survey tool which was then pre-tested at four additional hospitals to ensure it clearly measured the intended concepts. The goal was to create a standardized tool that reflects what matte

Author

Cherlie Mae Dumaluan

Language

EN