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Handling Difficult Customers: 2022 Report by AHMAD NAZREEN BIN AHMAD ZUBAIRI STUDENT is a document available to read on EtoBox.

What is Handling Difficult Customers: 2022 Report about?

The document is a report on customer satisfaction from a call center in 2022. It provides statistics on the number of incoming calls, surveys completed, and customer satisfaction ratings. Key findings are that 69% of customers responded to the survey, with 205,593 customers reporting being very satisfied or satisfied. The report also identifies 5 criteria for difficult customers and 5 techniques for customer service officers to use when handling difficult customers, such as listening, keeping calm, and avoi

Author

AHMAD NAZREEN BIN AHMAD ZUBAIRI STUDENT

Language

EN