About this document

Excitel by arghyamaitylm10 is a document available to read on EtoBox.

Excitel Broadband, a rapidly growing internet provider in India, faces challenges with high human dependency and low digital adoption, leading to inconsistent customer experiences and rising costs. Over 60% of customer calls are repetitive queries, contributing to a low customer satisfaction score of 3.2 out of 5. The company aims to reinvent the customer experience through technology to address these issues.

Author

arghyamaitylm10

Language

EN