About this document
Trust Regaining Strategy Memo by Average Joe is a document available to read on EtoBox.
The memo proposes that Airbnb mandate recording emergency contacts of guests, revise policies to share guest information with contacts, and improve their 24/7 emergency helpline. It recommends adding emergency contacts during registration, including best practices in bookings, automatically redirecting unresponsive helplines to local authorities, and following up with customers after incidents.
- Author
- Average Joe
- Language
- EN