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What is Overview of Business Process Outsourcing about?

The document provides an overview of business process outsourcing (BPO). It defines BPO as contracting specific business functions like payroll, customer service, and accounting to a third party. It discusses why companies outsource, categories of BPO like back office and front office outsourcing. It also covers key terms, types of BPO services including customer support, technical support, telemarketing, and insurance processing. Examples are given of different BPO services. India is discussed as a major l

Author

Pawan

Language

EN