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TQM by ahmed.moataz.tazz is a document available to read on EtoBox.

This study investigates the relationship between total quality management (TQM) and competitive advantage, focusing on continuous improvement and executive abilities among managers in Jordanian banks. The findings indicate a positive correlation between TQM and competitive advantage, with continuous improvement significantly impacting both executive abilities and differentiation. Recommendations include enhancing managerial processes to better meet customer needs and achieve competitive advantage.

Author

ahmed.moataz.tazz

Language

EN