About this document
Call Center Manager Job Description by lesther is a document available to read on EtoBox.
This document describes the responsibilities of a Call Center Manager position. The manager is responsible for: 1) developing objectives for daily call center activities; 2) conducting effective resource planning to maximize productivity; and 3) collecting and analyzing call center statistics. The position requires strong communication, customer service, and leadership skills to motivate personnel and meet performance targets.
- Author
- lesther
- Language
- EN