Can I read Excel Erlang Calculations Add-In Guide on EtoBox?

Excel Erlang Calculations Add-In Guide by Joel Simbulan is a document available to read on EtoBox.

What is Excel Erlang Calculations Add-In Guide about?

This document describes an Excel add-in that provides functions for calculating call center performance metrics using Erlang formulas. It lists over 15 functions including Abandoned, Agents, AgentsASA, ASA, CallCapacity, FractionalAgents, FractionalCallCapacity, Queued, QueueSize, QueueTime, ServiceTime, SLA, Trunks, Utilization, and ErlangC. Each function is described, including its parameters and what metric it calculates. The document explains how to load the add-in in Excel to access these Erlang calcul

Author

Joel Simbulan

Language

EN