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PLS Analysis of Elevator Service Quality by Andika Irawan Susanjaya is a document available to read on EtoBox.
This summary provides the key points from the document in 3 sentences: The document discusses a study that used the Partial Least Square (PLS) method to analyze the relationship between service quality variables and customer satisfaction of elevator maintenance services at five hospitals in East Java, Indonesia. The study found that the reliability variable had the largest influence on customer satisfaction based on the R-Square, Q-Square, F-Square and T-square test results. While reliability had a large e
- Author
- Andika Irawan Susanjaya
- Language
- EN