About this document

OnDemand Phone Training Guide by Alejandro Rodriguez-Cerna is a document available to read on EtoBox.

The OnDemand Phone module is a 120-minute training designed to equip representatives with skills to navigate the OnDemand system for billing inquiries, including viewing and adding notes to invoices. Key topics include accessing invoices, interpreting package-level details, and utilizing various system features for efficient customer service. Facilitators are provided with specific materials and pre-trip work to prepare for the training session.

Author

Alejandro Rodriguez-Cerna

Language

EN