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What is Understanding Quality Function Deployment about?

Quality Function Deployment (QFD) is a systematic method to define customer needs and translate them into design requirements, developed in Japan in the 1960s. It uses a matrix called the "House of Quality" to link customer requirements with engineering characteristics to ensure that customer demands are understood and met. QFD provides a framework to capture customer needs, prioritize them, and deploy the prioritized needs throughout the development and business process to maximize customer satisfaction.

Author

Amandeep Wahla

Language

EN