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Lessons from Toyota by Laura López is a document available to read on EtoBox.

What is Lessons from Toyota about?

There are three key elements of an effective customer feedback program: 1. Strategy and governance provide high-level direction focused on customers and their needs. 2. Operational components are directly responsible for daily management of the feedback program. 3. Integration of feedback into business processes ensures customer needs are met and feedback reaches executives. Companies that lead in customer loyalty adhere closely to these elements, regularly communicating goals and integrating feedback full

Author

Laura López

Language

EN