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Money on the Move Workload, Usability and Technology Acceptance of Second-screen Atm-interactions by Georg Regal; Marc Busch; Stephanie Deutsch; Christina Hochleitner; Martin Lugmayr; Manfred Tscheligi is a scholarly article available to read on EtoBox.

What is Money on the Move Workload, Usability and Technology Acceptance of Second-screen Atm-interactions about?

In this paper we compare one single-screen touch interaction with an automated teller machine (ATM) against two alternative second-screen ATM interactions using a smartphone. In an experimental laboratory study, those three ATM interactions were compared by means of workload (NASA-TLX), usability (SEQ, UMUX) and technology acceptance (selected TAM3-scales and additional scales for trust and security) in a randomized, controlled within-subjects design (n=24). In one smartphone ATM interaction the Personal Identification Number (PIN) was entered on the mobile phone, in the other smartphone ATM interaction the PIN was entered on the PIN-pad of the ATM. The results indicate that overall second-screen ATM interaction -all interaction done on the mobile phone -performed best.

Author

Georg Regal; Marc Busch; Stephanie Deutsch; Christina Hochleitner; Martin Lugmayr; Manfred Tscheligi

Publisher

ACM

Published

2013

Language

EN