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IT Incident Escalation Process Overview by harshad is a document available to read on EtoBox.
What is IT Incident Escalation Process Overview about?
This document outlines an incident escalation process. It describes four levels of functional and hierarchical escalation where an incident is escalated from the initial service desk up the management chain. The process flow moves an incident through its lifecycle, with ownership remaining with the service desk. Feedback and history log updates are provided on varying schedules depending on the priority of the incident. Examples of hierarchical escalation responsibilities and responses are provided for each
- Author
- harshad
- Language
- EN