About this document
2024 Customer Service Leaders by Lucas Moran is a document available to read on EtoBox.
The document discusses top priorities for customer service leaders in 2024 based on a survey. Improving the customer experience was the most common priority. Self-service, AI assistants, and customer journey analytics were highlighted as key focus areas. Younger customers expect more self-service options and are less likely to contact an agent if they can
- Author
- Lucas Moran
- Language
- EN