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What is Classification of Services Explained about?

This document discusses various ways to classify services. It outlines that services are intangible activities that do not result in ownership. The document then discusses differences between services and goods. It provides examples of classifying services by industry, target effect, skill level of service provider (professional vs non-professional), labor intensiveness (people-based vs equipment-based), and degree of customer contact (high vs low). The purpose of classification is to help design effective

Author

biinu

Language

EN