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What is Queuing Theory in Nigerian Banks about?

This document summarizes a research paper that studied the application of queuing theory in managing customer wait times at Zenith Bank PLC in Enugu, Nigeria. The study aimed to design a system to minimize the costs of customer waiting and idle facilities. Data was collected through observation at Zenith Bank branches. Queuing models were used to analyze the data. The analysis found that queuing theory can be applied in a cost optimization model to minimize the sum of customer waiting costs and costs of off

Author

Policherla Venkateswara Prasad

Language

EN