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xi, 244 pages ; 23 cm Originally published: London : Kogan Page, 2002 Includes index An Age of Ambiguity. Agreement and Argument -- Alliances -- Alphabet Soup -- Altitude Sickness -- Annual Performance Appraisals -- Association with Success -- Attrition Is Good -- Averages and the Drunkard -- Baselines and the Fallacy of Forecasting -- Baselines and the Salvation of Management -- Battles -- Benchmarking -- Bluffing -- Boards and Executive Committees -- Botched Jobs and Blame -- Boundaries -- Branding -- Budgets -- Budget Codes -- Business Schools -- Calculators -- Change -- Claims to Fame -- The Client Rule -- Commercial Confidentiality -- Competitive Advantage for the Twenty-First Century -- Competitive Intelligence: Use It or Lose It -- Compounding -- Computer Abuse -- Conferences: The Survival Guide -- Consultants -- Contracts -- Control, Compliance, and Commitment -- Corruption, Bribery, and Skulduggery -- Cost Cutting: The Soldier's Boots -- Cost Saving: The Red Dollar Syndrome -- Courtesy -- Culture, Crabs, and the Death of the Tea Lady -- Customer Loyalty and the Moment of Truth -- Customers for Profits -- Customer Research: Lies and Statistics -- Customer Service: Living wi

Author
Jo Owen; AMACOM
Publisher
New York: American Management Association
Published
2003
Language
EN
ISBN
9780814407769
Subjects
Management, Business, Technology

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