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What is Total Quality Management Concepts Explained about?

The document discusses concepts related to Total Quality Management (TQM). It begins by defining TQM as managing the whole to achieve excellence. It then outlines six basic concepts of TQM including having management commitment to quality and a focus on customers. The document also discusses quality gurus like Shewhart, Deming, and Juran and their contributions to the TQM framework. Finally, it discusses tools, techniques, and dimensions related to quality management.

Author

Asif Islam Samannoy

Language

EN