Can I read A Quantitative Analysis of Customer Satisfaction To Service Quality Dimensions at Tambuli Seaside Resort and Spa in Pag Utlan Maribago Lapu Lapu City 2 on EtoBox?

A Quantitative Analysis of Customer Satisfaction To Service Quality Dimensions at Tambuli Seaside Resort and Spa in Pag Utlan Maribago Lapu Lapu City 2 by thetrina18 is a document available to read on EtoBox.

What is A Quantitative Analysis of Customer Satisfaction To Service Quality Dimensions at Tambuli Seaside Resort and Spa in Pag Utlan Maribago Lapu Lapu City 2 about?

This research analyzes the correlation between service quality dimensions and customer satisfaction at Tambuli Seaside Resort and Spa in Lapu-Lapu City, using the SERVQUAL model to assess five key dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that all dimensions significantly impact customer satisfaction, with reliability and empathy being the most influential. The study provides actionable insights for management to enhance service delivery and improve cu

Author

thetrina18

Language

EN