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What is Quality Management in Hospitality Study about?

This document discusses quality management in the tourism and hospitality industry. It explores how delivering quality service is essential for success in the competitive global hospitality market. The study surveyed tourism stakeholders and found they perceive quality hotel service as value for money, comfortable rooms, friendly staff, and tasty food. There is always room for further quality improvement. Guest satisfaction, retention, and positive word-of-mouth are the most important factors for a hotel

Author

Chareng tots

Language

EN