About this document
Introduction to Quality Management Concepts by thuhadt.yes20 is a document available to read on EtoBox.
The document discusses the concepts of quality management including the nature and definitions of quality, total quality management, pioneers in quality management like Deming and Juran, common errors and tendencies in quality management, the relationship between quality and competitiveness, and the costs of quality. It also provides discussion questions about customer expectations and how the demand for quality has driven innovation.
- Author
- thuhadt.yes20
- Language
- EN