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The document provides information on the protocol for bartenders at the Fauna Hotel in Valparaíso, Chile. Establishes quality standards such as punctuality, knowledge of the menu, greeting customers in a friendly manner, and keeping the bar station clean and orderly. It also describes tasks and responsibilities such as stocking the bar, reporting on low-stock products, and following established service rhythms. Closing the shift involves meeting to discuss problems and leaving the bar clean and

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