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What is E-Banking Service Quality and Satisfaction about?

This research aims to examine the impact of e-banking services on customer satisfaction in Angeles City, Philippines. Previous studies have found service quality to be an important factor influencing customer satisfaction with e-banking. This study found reliability to be the most influential dimension of service quality. Additional factors like efficiency, ease of use, security and responsiveness were also found to significantly affect customer satisfaction. The researchers conducted this study to determin

Author

Paupau

Language

EN