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TQM Application in University Processes by chabiet927 is a document available to read on EtoBox.

What is TQM Application in University Processes about?

The document outlines an in-class assignment for students to evaluate a university-related process using the three Total Quality Management (TQM) pillars: Planning, Control, and Improvement. Students are tasked with identifying customers, their needs, quality parameters, performance metrics, existing problems, and potential improvements. The assignment emphasizes the application of the Plan-Do-Check-Act (PDCA) cycle in the improvement process.

Author

chabiet927

Language

EN