About this document
Body Language in Customer Service by Bryan Smile is a document available to read on EtoBox.
The document provides a lesson plan for teaching students about effective customer service through body language. The plan includes learning competencies, tasks, activities, and assessments to help students understand how to identify customer needs through interpretation of body language cues and subtleties in interpersonal communication. Activities include picture puzzles, word associations, mirroring body language with partners, and improvised role plays without words to practice comprehending meaning fro
- Author
- Bryan Smile
- Language
- EN