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10 Principles of Verbal De-escalation by dr.mario.hernandezjr is a document available to read on EtoBox.

What is 10 Principles of Verbal De-escalation about?

The document outlines 10 principles of verbal de-escalation to effectively manage agitated individuals. Key principles include respecting personal space, maintaining calm and controlled communication, actively listening, and offering choices. It emphasizes the importance of reviewing the interaction afterwards for improvement, based on guidelines from Project BETA by the American Association for Emergency Psychiatry.

Author

dr.mario.hernandezjr

Language

EN