Can I read Bill Baldwin January Agent Metrics on EtoBox?

Bill Baldwin January Agent Metrics by Balaji Arun is a document available to read on EtoBox.

What is Bill Baldwin January Agent Metrics about?

The document is an agent metrics report for Bill Baldwin from January 1-31, 2015. It provides metrics on his chat and voice performance including calls answered, average talk time, average time after call work, average handle time, calls transferred, percentage of calls transferred, held calls, total hold time and average hold time. It shows Baldwin answered over 1,885 chat calls and over 1,000 voice calls in January with average handle times of around an hour and transfer rates of approximately 17-18% for

Author

Balaji Arun

Language

EN