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导游服务英语 = Practical English for tourist guides by 金鑫,邱小轻,冯桂芳编著, 金鑫, 邱小轻, 冯桂芳编著, 金鑫, 邱小轻, 冯桂芳, 邱小轻 (女) is a book available to read on EtoBox.

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2 (p0-1): 目录 2 (p0-2): Part I Modern Tourism Industry 现代旅游业 2 (p0-3): Unit 1 The Travel and Tourism Industry 旅行与旅游业 9 (p0-4): Unit 2 Travel Agencies and Tour Operators 旅行社 15 (p0-5): Unit 3 Types of Tours 旅游类型 22 (p0-6): Unit 4 Travellers 旅游者 28 (p0-7): Unit 5 Names and Roles of the Tourist Guides 导游称谓、职能 36 (p0-8): Part II Tour Manager Responsibilities and Communicative Skills 领队职责与带团技巧Unit 6 Pre-Tour Preparation 接团准备工作 42 (p0-9): Unit 7 The First Day Of An Outbound Tour 出境团的第一天 47 (p0-10): Unit 8 Hotel Check-In/Out 入住酒店与离店须知 53 (p0-11): Unit 9 Visiting Attractions 游览注意事项 59 (p0-12): Unit 10 Departure 团队离开 63 (p0-13): Unit 11 Fostering Amicable Relationships 与游客和司机友好相处 68 (p0-14): Unit 12 Handling Emergencies 处理突发事件 77 (p0-15): Unit 13 Handling Complaints 应对投诉 84 (p0-16): Part III Work and Responsibilities of Local Guides 地陪职责与讲解范例 84 (p0-17): Unit 14 Meeting Guests At the Airport 在机场迎接客人 90 (p0-18): Unit 15 Welcoming Speech 欢迎词 95 (p0-19): Unit 16 On the Coach 巴士讲解 101 (p0-20): Unit 17 At the Restaurant 在餐厅 112 (p0-21): Unit 18 Farewell Speech 欢送词 115 (p0-22): Unit 19 Creating Memorable Interpretations 讲解技巧 121 (p0-23): Unit 20 Knowledge of Regular Services 导游规范服务知识问答 134 (p0-24)

Author

金鑫,邱小轻,冯桂芳编著, 金鑫, 邱小轻, 冯桂芳编著, 金鑫, 邱小轻, 冯桂芳, 邱小轻 (女)

Publisher

广州:广东旅游出版社

Published

2006

Language

ZH

ISBN

9787806537329