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This document is a research dissertation submitted by Arinda Franklin Okeyamba to Mbarara University of Science and Technology in partial fulfillment of a Master of Business Administration degree. The dissertation examines the relationship between total quality management and hotel performance in rated hotels in Mbarara, Uganda. It includes chapters on the background of the study, literature review, methodology, results and discussion. The methodology chapter describes the research design, population and sa

Author

arinda franklin

Language

EN