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What is Cultural Sensitivity at Premier Inn about?

Premier Inn emphasizes cultural awareness in its operations, particularly in accommodating guests from the United Arab Emirates (UAE) and employing a diverse workforce. The hotel chain provides guidelines for employees to ensure respectful and effective interactions, addressing language barriers and cultural differences. Recommendations include enhancing customer service training and digital skills for staff to improve guest experiences.

Author

Akanda Solayman Hossain

Language

EN