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Service Desk Team Leader Job Overview by Faisal Shaikh is a document available to read on EtoBox.

What is Service Desk Team Leader Job Overview about?

The Service Desk Team Leader is responsible for: 1) Managing customer service and ensuring service levels and expectations are met 24/7/365. 2) Owning all customer incidents and requests, tracking them to resolution, and communicating with customers. 3) Providing reports on incidents, KPIs, service improvements and quality to management. 4) Managing third-party suppliers to ensure quality service that meets expectations.

Author

Faisal Shaikh

Language

EN