About this document

Customer Service Simulation Overview by HIRWA YVAN MVUNABO is a document available to read on EtoBox.

This document provides an introduction to simulation and discusses key concepts. It defines simulation as modeling the behavior of systems over time for purposes such as training or experimentation. The document outlines different types of models including physical, mathematical, and conceptual models. It also classifies simulation methods as prescriptive/descriptive, discrete/continuous, stochastic/deterministic, static/dynamic, and open loop/closed loop. Finally, it discusses the steps involved in a simul

Author

HIRWA YVAN MVUNABO

Language

EN