About this document
Persepsi Kualitas Pelayanan Kelurahan by cancoute is a document available to read on EtoBox.
This thesis examines public perceptions of service quality at the Village Office of Semanggi Subdistrict in Surakarta, Central Java. The thesis aims to determine: (1) if there are differences in public perception of service quality between groups; (2) if the five dimensions of service quality (reliability, responsiveness, assurance, empathy, and tangibles) individually influence public satisfaction; and (3) which dimension has the strongest influence on satisfaction. Data was collected through surveys of 12
- Author
- cancoute
- Language
- EN