About this document
Bosch Promise of Quality Principles by Paulo Musili is a document available to read on EtoBox.
Robert Bosch believed it was unacceptable for his products to be found inferior upon inspection, so he ensured they were superior in every way and could pass any objective test. He operated on the principle that maintaining customer confidence and integrity was more important than temporary financial gain.
- Author
- Paulo Musili
- Language
- EN