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Customer Service Management Issues at Big Bazaar by pathakprathmesh is a document available to read on EtoBox.

This internship project studied the problem of increasing refunds at the customer service desk of Big Bazaar in Thane. The primary reasons for refunds were products the customer did not like, offers not being updated, and wrong billing. Refunds were highest on weekends and holidays. The findings concluded the need for improved technology for updating offers, cashier training to prevent billing errors, and adopting new standard operating procedures. Recommendations included computerizing baggage checking and

Author

pathakprathmesh

Language

EN