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What is Knowledge Retention in Employee Retirement about?

American Express was concerned about losing valuable institutional knowledge as many employees neared retirement. They had done little previously to retain or pass on this expertise to new employees. To address this, American Express launched a pilot program where soon-to-be retired employees could phase into retirement while mentoring successors and teaching classes. This allowed the company to retain knowledgeable employees longer and smoothly transition their expertise to younger workers, addressing a si

Author

Kimberly Mae Sellado

Language

EN