About this document
Enhancing Service Quality in Hospitality by Sivakumar Nagarajan is a document available to read on EtoBox.
This document discusses quality management in the hospitality industry and the role customers can play in quality control. It argues that customers can perform a quality control function for hospitality services that involves activities like on-site quality inspection, monitoring service failures, providing quality consultancy, and assisting in co-production. However, there are challenges for customers performing this role that hospitality organizations need to address through a structured strategy. This st
- Author
- Sivakumar Nagarajan
- Language
- EN