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Young Manager by Siddhi Kochar is a document available to read on EtoBox.

Oliveira proposed changes to improve customer service and store presentation at a retail store he managed. However, he did not properly consult with or train employees on the changes. As a result, employees resisted the changes and reverted to old processes when Oliveira was not present. Following Kotter

Author

Siddhi Kochar

Language

EN