Can I read Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) on EtoBox?

Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) by Adrian Wallwork (auth.) is a nonfiction available to read on EtoBox.

What is Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) about?

If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:<p> prepare for a call both psychologically and from an English language point of view<br> receive calls (if you work on reception)<br> leave messages<br> find out about another company and talk about your own company<br> chase people (i.e. people who have not followed up your requests)<br> deal with difficult calls and callers, and improve your telephone manner<br> use the telephone while working on a help desk or helpline<br> resolve language difficulties (i.e. when you cannot understand the other person's English)<br> improve your pronunciation<br> use resources on the Internet to improve your listening skills<p> The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.

Who reads Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English)?

Author

Adrian Wallwork (auth.)

Publisher

Springer New York : Imprint : Springer

Published

2014

Language

EN

ISBN

9781493918126

Category

nonfiction

Subjects

Business, Science, Philosophy