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General Electric (GE) employs an on-the-job training (OJT) model at its Louisville customer service center, focusing on real-time skill application to enhance employee performance in a high-volume environment. This approach allows new hires to learn by doing, improving efficiency and reducing ramp-up time while ensuring consistency in handling approximately 2 million calls annually. However, potential limitations include inconsistent training quality and the high-pressure nature of the work, which may affec
- Author
- nbnoble1814
- Language
- EN